SOLIDEX SERVICE

Customer Service and communication with Customers is of utmost importance to Solidex. The Customer liaison staffs in Solidex make sure a smooth, efficient and fast response to our customers’ requests. Getting the shipment to the harbor or airport in a timely manner is very important.

Our Hong Kong office can provide logistical control of products leaving China. Subcomponents that are shipped to other factories in China are handled by our China office.

Solidex logistics staffs are experts in the movement of freight and materials.
Solidex continues to work with their customers on shipping issues beyond our control, design improvements and warranty issues.

Customer Service extends past the day the products leave our factory. Solidex continues to work with their customers on shipping issues beyond our control, design improvements and warranty issues.